Solution
Customer Support Automation
The Problem
Support teams answer the same 20 questions all day. First-response times are slow. Tickets pile up. Customers churn because they can't get answers fast enough — even though the answers exist in your docs.
How We Solve It
We deploy an AI support agent trained on your product documentation, FAQs, and knowledge base. It handles Tier 1 (FAQ) automatically, escalates Tier 2 to humans with full context, and never sleeps. Built on AgentCrate architecture: RAG over your content, multi-model routing, embeddable in 2 lines.
Example deliverables
- RAG pipeline over your docs/FAQs/knowledge base
- AI agent trained on your product
- Escalation logic (human handoff with conversation context)
- Embeddable widget (<20KB) for your site
- Analytics dashboard (top questions, deflection rate, escalations)
- Webhook on escalation (Slack/email owner notification)
- White-label branding to match your product
Tech stack
AgentCrate / Custom RAGpgvectorOpenAI GPT-4oClaude 3.5SupabaseNext.js